Initially, we are launching in the South East and London region. As we gather momentum we’ll sign more people up to offer services in other locations. Where we are launching next, along with other news, will be posted on the Pickle App and  website. You can also see what is happening on our social channels after our official launch.

The speed of the call out will vary, but Pickle’s state of the art app will show you just how far away we are to the pickle you’re in. You will be able to select and see who is nearest to the situation and keep a track on just how far away the tradesperson is from your pickle, with timelines,  giving you peace of mind in a testing time.

Call out charges will vary but be fixed and displayed clearly on the Pickle App. This ensures that there are no more nasty surprises. So you are in control, whatever the pickle you find yourself in.

Our skilled partners will do everything they can to minimise the disruption. In most cases we can save the locks, but in extreme circumstances we might have to replace them. Much of the work that is done is covered by insurance companies and this is something we highly recommend for those troublesome situations to keep control of costs. If, for whatever reason, you are not insured we will help you secure the premises and arrange for suitable lock replacements. 

If you need replacement locks in the event of an emergency, we will keep you involved in the costing process. Obviously, you will have to sign off the costs, but in an emergency our priority is to make your home secure. Your safety comes first. Once we have dealt with the initial pickle we can recommend or refer a proposed, longer term fix.

In most cases we will supply two keys, but you can also get additional keys through any high street supplier. We wouldn’t recommend too many as losing one makes your property more vulnerable. One of the ways to mitigate loss is to have a digital tracker on the keyring, so if for any reason they were left behind, you can track and replace if needed.

All work performed is guaranteed by our suppliers and you will have their contact details to deal directly with them. We make sure all our partners are of the highest quality and regularly keep an eye on reviews to ensure the standards of Pickle are upheld.

Your costs are fixed for the call out and if anything needs replacing then you will have to sign off.  Pickle’s partners are committed to providing the best solution for the moment and their priority is your security. If you need full locks replacing immediately, the price will be set by the supplier on the day, with you having to approve them. You will be given receipts for any work undertaken, allowing you to claim back through your home or landlord insurance policies.