Hello. Let us tell you about why we decided to help people in a pickle…

Our founder, Dunja Rombouts, was a first responder, a London firefighter who loved to help people out. She saw all kinds of emergency situations as well as a lot of people who were simply ‘in a bit of a pickle’: people who needed their locks changing after a burglary, or locked out of the house or with a leak of water.

The truth is that we’ve all been in a pickle at some point in our lives. To get out of the pickle requires the help of qualified tradespeople. An emergency locksmith, an emergency plumber, an electrician, a cleaner or even a pest control operative.

Dunja also saw that large companies were taking advantage of people in these situations with hugely expensive, out of hours call out rates. It felt so unfair, especially to the elderly. Because she hated to see anyone in a pickle, Dunja decided to do something about it. She qualified as a locksmith between firefighting shifts and soon after, the next day in fact, she answered her first call out.